Answer

What happens if payment fails?

If a payment fails, your Local Enquiry Licence moves into a grace window and we notify you. If billing is not restored, the Local Enquiry Licence can be suspended and reclaimed.

In plain English

  • Grace starts immediately
  • You get proactive alerts
  • Suspension happens if unresolved
  • Inventory can be reclaimed

How it works

  1. Payment fails
  2. Grace window opens
  3. Update billing method
  4. Access restores or the Local Enquiry Licence is reclaimed

Common questions

How long is the grace window?

The current grace window is shown in your dashboard.

Will my area be reclaimed?

Yes, if billing stays inactive past the grace window.

Do I get notified?

Yes. We send lifecycle notifications automatically.