Lifecycle stages
Licence secured -> Onboarding (including your routing phone) -> Pages generated -> Branding applied -> Activation ready.
You go live on the phone number you supply in onboarding — that is the routing destination for enquiries immediately once activation is ready.
Your dashboard timeline reflects each stage from system events.
Tracked routing number (after go-live)
Where applicable, a dedicated tracked routing number is fulfilled manually after launch (internal queue — not instant automation).
Typical fulfilment: within 24 hours on working days, or up to 72 hours if the request falls across a weekend.
Until that lands, your supplied business or practice number remains the live routing target — this is intentional, not a degraded mode.
SLA monitoring
Activation is monitored continuously against the 24-hour target.
If activation exceeds target, WeBoost auto-generates an escalation event and proactive update.
If setup is still in progress
The status remains visible as in progress with the next expected step.
No manual support request is required to keep the lifecycle moving.