A defined scope, built around your team.
Know what is being supported
Review the platform, hosting, access and existing responsibilities. Identify what can be maintained safely and what needs a separate repair or project.
Define routine care and requests
Agree the maintenance checks, content-change allowance and support route. Name exclusions and third-party dependencies so requests can be prioritised properly.
Keep recovery and ownership clear
Document access, backup and recovery responsibilities where included, plus how urgent issues are escalated. Do not assume a service-level commitment that has not been agreed.
Website changes and recovery actions require the agreed review and approval. Larger redesigns, integrations and marketing campaigns are separately scoped.