AI voice agents
Build a scoped AI voice agent for inbound business enquiries. Agree what it may ask, what it must escalate and how each permitted call reaches your team with useful context.
Calls arrive while your team is busy, but a missed call can leave a potential customer waiting. A voice agent only helps when it knows its limits and the conversation reaches the right person.
A defined first conversation with a visible handover: the caller's request, the information gathered, consent and the next action are available for human review.
Define the permitted questions, business knowledge, identity and escalation rules. The agent must not invent availability, prices or commitments.
Check the actual number, provider, recording and consent requirements before enabling a live channel. A simulated call is not proof of delivery.
Connect the approved call summary and next action to the right CRM or review queue, with an exception path if a call or handover cannot be confirmed.
No cold-call campaign, unapproved customer message, supplier routing or autonomous commercial commitment is included. Customer-facing voice activation requires a reviewed live-channel test and approval.
The Beffer project illustrates an enquiry-assistant journey. It does not establish that a voice channel or a particular provider is live for your business.
Beffer · enquiry and quoting systems
A connected enquiry and quoting journey that keeps details, decisions and next steps together.
We agree the responsibilities and acceptance checks before building, then review the result with the people who will use it.
Agree who calls, the questions that matter and when a person must take over. Name the information the team needs after the call.
Check normal questions, interruptions, uncertainty, consent and failure cases with controlled calls and a verified receiving record.
Review the live provider route, monitoring owner and recovery path before any customer-facing number is enabled.
Voice-agent work is scoped after reviewing call purpose, provider, consent, knowledge, integrations and ongoing supervision. The proposal separates setup, usage and support; see the approved guide prices for the relevant system tier.
Yes, where the call purpose, consent, provider and receiving workflow can be defined and tested. We scope an inbound role first and agree any wider use separately.
The starting point is useful first questions and a reliable human handover. Unusual requests, pricing and commitments remain with the people authorised to make them.
We check the CRM's supported integration and permissions before promising a connection. The handover must preserve the agreed context and show when it fails.
No. The live provider route, consent, call receipt and receiving case each need separate verification before launch.
Share what happens today, what you would like to change and any tools or deadlines we should know about. We will review the fit and agree a sensible scope before any work starts.
No obligation to replace your tools. No automatic commitment to an audit or subscription.